I can not thank Rick Hendrick Toyota of Sandy Springs enough for helping me to get my vehicle serviced. This service department makes you feel like you matter and only took 35 minutes to have me in and out for an Express Service!! Life time customer!! You earned my business. ROBBIE
Service department is awesome!!!!!
Ecellent service from David ,Jerry and Rich in your service department. Friendly, knowledgeable, prompt. All around great service! Excellent customer service. Will use this dealership again.
I took my car in this week for new tires because they were running a special and it was a great experience. Doug Beard, my service pro, was a true professional and took care of everything. He went above and beyond to make sure everything went smoothly. They repaired the air bag recall parts that I wasn't even aware of and he even called the extended warranty company to see if they would cover a rear seat malfunction that I was told would be between $300-$500 to repair. Thanks to Doug I'll be going back on Monday to have the seat repaired under warranty. Thank you Doug and Alex for the great service!
Good quick service
It was a great experience, they treated me like family
The staff, both in sales and service, at Rick Hendrick Toyota Sandy Springs is exceptional. I purchased a brand new 4Runner (dream car) from them last month after deciding to part ways with the vehicle i'd had for 11 years. It was an emotional 2-day process but the sales staff were incredibly kind, knowledgeable and patient. No less than a month later while driving to work a giant rock kicked up on the highway and made unfortunate contact with my windshield. It left a golf ball sized crack that continued to spider as I frantically drove to the dealership for assistance. Jerry, in services, stopped all that he was doing (which was a lot) and took care of me right away. He made sure I was in a rental and off to work within the hour. He worked hard and fast to get my windshield replaced and had me back in my truck in no time. I'm so thankful for the professionalism and more importantly kindness in how they do business at Rick Hendrick and would recommend ANYONE to them. Car buying and servicing can be such a hassle but this team has become like a new group of friends and are always a joy to work with. Well done, Rick Hendrick Toyota Sandy Springs!- A grateful new car owner
Robert Mccrum in their parts department was absolutely amazing today. I was panicking at the thought of the cost of a repair when it seemed like all I needed were a few missing fastners. I told him the situation and he helped me find parts for the car that saved me having to pay a shop to completely replace the part. He went above and beyond and saved me a lot of time and money. Thank you for having such great customer service Sandy springs Toyota.Second day at Rick Hendricks, second great experience. I needed some service lights checked and brought it to their service department. Great customer service again. Daniel Pistillo and Douglas Beard were super helpful. Since I moved back in town I've been looking for a new place to get my car serviced regularly and I think I've found one.
Although I did not end up buying a car from this lot, I felt compelled to leave a review for Jeff. We looked at the Tacoma TRD’s and the 4 Runner and I have to say, I never felt pressured to buy a car and he was very attentive. I ended up buying a Porsche but because of Jeff alone, I will definitely recommend my friends and family.
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